Computer Support For Small To Large Businesses
Our objective is to keep your desktop environment stable and maintained. As part of our Managed Services offering, our methodology and approach to managing your computing environment is to introduce as much automation as possible to ensure that your IT infrastructure is properly taken care of.
Summary of Help Desk Support:
Ramarc Solutions can provide the provision of services to assist with the troubleshooting and maintenance (patching, updating, restoring performance, cleaning malware, imaging & re‐imaging of disks to streamline building or rebuilding of computers) of hardware, software and operating system problems with computers and similar products. Common and industry standard productivity applications (e.g. Microsoft Office) are within scope, however, specialized, customized or custom built software applications are out of scope. It is not a hardware warranty or replacement plan. Hardware replacement is to be covered under a service contract provided by the hardware vendor of the device in question. We will work with the manufacturer to replace defective parts and handle logistics to rush the process along.
Single Point of Contact offers comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk
Help Desk Outsourcing & Staffing
We can provide outsourcing services for your firm on a part or full time basis. Our account managers work closely with our clients to help define the skills needed to support your end users. More importantly we provide our clients with administrators that have the one necessary skill you can’t teach… Customer Service.
