Since Ramarc solutions’ inception in 2006 we have been performing Information Technology (IT) Operations & Maintenance (O&M) for a broad spectrum of IT infrastructure, including a mix of new and old technologies, architectures, platforms and vendors. We understand through years of experience what our customers do—their operations, their missions, and their businesses—and how IT O&M plays a central role in the success of their enterprise environment. Ramarc Solutions provide reliable, stable and secure IT operating environments that are aligned with your federal agency’s enterprise infrastructure and measured against defined Service Level Agreements (SLAs). Some features of our O&M support are:
- O&M services based on industry best practices, such as ISO 9001, ITIL, and ISO/IEC 20000 tailored to your federal agency’s mission, requirements, culture, applicable mandates, technology environment, and IT roadmap.
- O&M strategies that align daily operations and functions with your overall enterprise IT strategy keeping in context of your technology vision and roadmap
- Enterprise IT systems management that delivers the highest level of performance and reliability
- A methodical, balanced approach that successfully coordinates O&M activities and development, modernization and enhancement of your IT infrastructure.
At Ramarc Solutions, we understand that IT is dynamic and enterprise IT is going through rapid transformation. Therefore, we have developed an innovative approach to supporting evolving systems and a proven capability to rapidly ramp up teams for surge requirements and special projects. We support most major enterprise IT operations functions including:
- Network Management
- Unified Communications and Capabilities (Voice, Video, Data, VTC)
- Server Virtualization and Consolidation
- Server Management
- Storage Management
- Data Center Support
- Enterprise IT Service Desk (Tier 1, Tier 2, Tier 3)
- Network Operations Center (NOC)
- Enterprise IT Management Systems and Tools
- Asset Management
- Desktop Management
- Management of Cloud Services
- Collaboration Toolsets and Remote Access Technologies
- Mobile Device Management Systems
